Get in touch.
Tell us what you sell and roughly what you process, and we'll come back with a straight answer about whether we can do better than what you're on.
3525 30th Ave, Suite 306
Astoria, NY 11103Monday to Friday, 9 am to 5 pm EasternGet directions
8 The Green, Ste B, Dover, DE 19901, United States
The questions we get asked most.
Who actually processes my transactions?
Translink, our own platform. It covers global acquiring, risk and authentication, and it is where your statement, your deposits and your reconciliation all live, so the figure you are shown can be traced back to the transaction it came from.
How much does VitaPay charge?
Two options. Interchange-plus: interchange and card-network assessments at cost, plus a VitaPay margin as low as 0.05% + $0.05 per transaction, depending on your monthly volume and average ticket size. Or a flat 2.7% + 10¢ per transaction. Your written quote confirms your exact pricing.
Is there a contract or a cancellation fee?
No long-term contract and no early termination penalty. If we stop being the right fit for your business, you should be able to leave.
How quickly do I get my money?
Settlement timing depends on your processing agreement, transaction cut-off, bank business days and any account review or reserve. Ask us to confirm the schedule for your account.
How long does set-up take?
Your processing account can be set up a few days after you return the signed official application. Training is included and scheduled around your quiet hours.
